Refund policy

We have a 14 day return window

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at artistdione@gmail.com. Please note that returns will need to be sent to the following address: 2301 East Michigan Ave, Jackson Mi 49202

We accept returns for damaged poorly printed or misprinted items.  Items will be replaced with a proper item. If Sizing is wrong I will accept item and replace with proper sizing. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at artistdione@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using instore credit. 


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved that garment wasn't worn or washed. you’ll be automatically refunded with instore credit to correct sizing issues within 3 business days. 
If more than 5 business days have passed since we’ve approved your return, please contact us at artistdione@gmail.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at artistdione@gmail.com. Please note that returns will need to be sent to the following address: 2301 East Michigan Ave Jackson Mi 49202

You can always contact us for any return question at artistdione@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved due to manufacturer defect you will be given instore credit and product will be imediately replaced please contact us at artistdione@gmail.com.

REFUND POLICY

 

REFUND POLICY

Requests for returns or exchanges must be made within 14 days of receiving your package if product is damaged lost or misprinted product will be replaced with corrected product. If product Is sized improperly, it is up to the customer to sell or gift product to a loved one.

ALL RETURNS MUST BE APPROVED BY OUR CUSTOMER SERVICE TEAM BEFORE BEING SHIPPED. FOLLOW THE LINK BELOW TO HAVE YOUR RETURN REQUEST REVIEWED:

artistdione@gmail.com

Before you submit a request to return or exchange your order, please read the following instructions carefully:

REASONS WHY YOU WANT TO RETURN & EXCHANGE YOUR ITEMS

  • A CHANGE IN SIZE
    It happens that you select a wrong size, no worries. Please include a note that states which size you would like and we will send you the correct size. While we are happy to exchange the size, no refunds are given for incorrect size choices. Only 1 free exchange allowed per order.
  • YOU RECEIVED WRONG ITEM
    Although we double check everything, it can happen that we send you the wrong item. No worries, please attach a photo of the incorrect item you have received before you submit the request.
  • PACKAGE LOST IN TRANSIT
    If you have provided us with the correct address and the package has not arrived within the estimated shipping time as per our shipping policy, plus 15 business days for possible delays, or there is no update on the tracking info for more than 10 business days, please reach out to us, if we are unable to trace down the package we will re-ship a replacement free of charge. Please contact us within 10 business days from the last estimated delivery date so we can assist you with the matter. Once we ship the pacakge the customer is responsible to follow the tracking updates because they often contain important information from the carrier. 
  • YOU RECEIVED A DAMAGED/FAULTY ITEM
    We pride ourselves on unparalleled product quality. All orders go through 3-step quality check before we ship them out. However, if a damaged item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement. In this case you do not need to return the item. You can keep it, maybe sew it yourself, throw or give it away. The only thing we need you to do is submit a request for a return, and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge.
  • If you meet the above criteria please submit your request here: www.artistdione@gmail.com

    Also, we would love it if you could tell us the reason why you are returning your item. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.

ArtistDione does not provide prepaid returns shipping labels at the moment, and returns shipping for exchanges is at the customers expense.

Please note that any outbound shipping costs paid are non-refundable.

WE DO NOT ACCEPT RETURNS, REFUNDS, OR EXCHANGES IF

  • You want a refund/return because you "changed your mind". We print on demand and therefore we cannot accept returns/refunds with that inquiry because all items are made specifically for you.
  • You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
  • You have requested a return after 14 days of receiving your package
  • The exchange item is a different print or style than the original item
  • If you have placed and order and requested a cancelation because once you place an order we begin with the printing process almost in real time.
  • Order cancelation - we print on demand at the moment you place the order. There are no cancelations for accidental or test order. If you have any questions ask BEFORE you place an order. Please do NOT place an order if you do not want the product for whatever reason.
  • The item(s) have been worn or washed
  • The garment is a swimsuit, bikini set, bikini bottom, swim trunks, boxer briefs.
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
  • The item(s) do not have the original tags on them

We don't offer refunds - only exchanges or store credit because each item is made on-demand after you place an order.

 

REFUSED PACKAGES

  • If you refuse a shipment from ArtistDione for whatever reason, you will be responsible for the original shipping charges, customs duties to re-import the package (for international orders) that are incurred on the package, and the cost of return to our office. If any of these fees are incurred, the amount will be deducted from your return amount. 
  • Because all items are custom-made to order and are made especially for you, the refused & returned packages will be processed as returns with a 5% restocking fee, the balance will be refunded as a store credit, or the package will be re-shipped back to the customer.
  • In some rare cases, we may make a one-time exception for a refund. In all those cases, a 5% restocking fee will be charged, and you must return all the items; all items must be in the original packaging and unworn. 

PRICE ADJUSTMENTS

ArtistDione does not currently honor post-purchase price adjustments to existing orders.


    ANY FURTHER QUESTIONS ABOUT OUR RETURN POLICY?

    PLEASE SEND US AN EMAIL, AND WE WILL HELP YOU OUT TO THE BEST OF OUR ABILITIES!